Preparing for your eVisit

Clinical visit policy for ophthalmology

Please note that only urgent cases will be seen in person at our clinic. This is to limit potential risk of COVID-19 exposure and transmission. Instead we are arranging remote clinical visits via secure televideo and telephone appointments.

Preparing for your Remote Clinical Visit

1) You will have been sent an invitation to set up a Reacts account by the clinical assistant of the physician who will be taking care of you. If you do not see this in your email inbox, kindly check your spam folder. The sender should apear as "reacts" with subject line "[name] invites you to join Reacts".

2) Follow the included link to set up an account.

IMPORTANT NOTE: Reacts only works on the web browser Google Chrome. You can download Google Chrome for free at this link.

3) Once you've completed your account setup, you will be able to log in to see your scheduled appointments. You may do this on your computer (provided you has a web cam, microphone, and speakers), or by downloading the Reacts mobile phone app (links and instructions coming soon)

4) Please visit this help page to familiarise yourself with the platform.

5) At the time of your appointment, click on it to enter the waiting room.

6) Once your physician shows up, their video feed will appear, and you may begin your consultation.

How to Photograph your eye

The ideal photo of your eye is taken by a family member or co-habitant using a smartphone’s main camera (i.e. the camera facing away from you as you look at the screen). If you need to take your own photo, the "selfie camera" (i.e. the camera looking back at you when you look at the screen) will do.

Please take at least one picture of both of your eyes, making them fill the screen as much as possible. If you are experiencing problems in one eye in particular, please feel free to take additional pictures of that eye.
have the camera as close as possible while not losing focus (usually around 15cm/6' for the "selfie camera"). It is more important to have a sharp image that we can zoom into, than a blurry picture that is bigger.
Photograph in a well-lit room (eg. the bathroom). If possible, also set your phone's flash to ON (this may also be called "forced flash").
Try to have your eyes wide open (lift your eyebrows and forehead muscles). If you can, it might help to also take one picture with your finger and/or thumb holding your eyelids open to get a more complete view of your eye.

Please look at the picture you've taken. If it looks blurry to you, it will probably look blurry to the person reviewing the image. Take repeated images until you get one that looks in focus.

When sending pictures to us (as directed by your physician or the physician on-call, please be sure to include your name and the physician's name in your email to us so that we can ensure that image gets properly sorted.

Helpful Resources

Clinical visit policy for ophthalmology

Preparing for your Remote Clinical Visit

Taking a picture of your Eye

Apple Resources

Android Resources

Preparing for your Remote Clinical Visit

How to Photograph your eye

Helpful Resources

KFLA Public Health COVID-19 Information

KHSC Patient Information & Updates

Coronavirus & The Eye