Regrettably our colleague Dr Smallman has had to temporarily take a leave of absence, which involves suspending his practice and referring his patients so that their care does not get interrupted.
The Queen’s Department of Ophthalmology, of which Dr Smallman is a faculty member and colleague, is taking the majority of the referrals from his practice until such a time as he may resume his work.
If you are a patient seeking information on how this will affect you, please see the following question and answer section:
At this point, we do not have a firm date. We are hopeful for May 2019.
Dr Smallman has sent us a large number of referrals and we are doing our best to prioritize the patients with the most urgent problems and see them first. However, every single patient is important to us and we are working to ensure that all patients will receive appropriate care as soon as feasibly possible.
Our current surgical wait-time is nine months. We recognize, however, that you may have been on Dr Smallman’s waiting list for some time already; we will try our very best to accommodate time already spent on his waitlist when referring you. You will be referred to a skilled surgeon within our department as early as possible.
If Dr Smallman has instructed you to apply medication(s) to your eye(s), please continue to do so until you have been assessed and instructed to do otherwise.
If you run out of your medication, please contact your family doctor’s office and ask for a prescription refill.
If you do not have a family doctor or are otherwise unable to get a refill, please leave a detailed message 613-544-3400 ext. 2080 with the name and phone number of your pharmacy, or attend a local after hours clinic where a physician can help you immediately.
The Ophthalmology team at KHSC is diligently working with Dr Smallman’s office to help triage his patients. All patients will be contacted as soon as possible with information regarding a new referral. This may come from KHSC, or another professional that has been contacted as a care provider.
Your referral surgeon will review your lens decision with you. If you selected and paid for a premium lens or additional premium services and/or tests to be performed by Dr Smallman, you will have to contact his office for reimbursement. The hospital (KHSC) will not be able to supply you with a premium lens without a payment made to KHSC. Please note that we do not charge any additional premiums for surgical services.
If you selected and paid for a premium lens or additional premium services and/or tests to be performed by Dr Smallman, you will have to contact his office for reimbursement.
Thank you all for your patience and understanding during this period. Please know that we are doing everything we can to ensure that the patients in our community are receiving the care they need.